Contact &
Support

TRADEPRESS provides dedicated contact channels for each category of enquiry. Please direct your communication to the appropriate channel to ensure the fastest response.

• Legal & Governance — [email protected] — For all legal, compliance, regulatory, and governance matters.
• Tech Integration — [email protected] — For API, widget, white-label, and technical support.
• International Hotline — +61 452 091 683 — For urgent institutional partner communications.
• Registered Address — 255 Sydenham Rd, Marrickville, NSW 2204, Australia — For formal legal notices and statutory correspondence.

TRADEPRESS operates on Australian Eastern Standard Time / Australian Eastern Daylight Time (AEST/AEDT, UTC+10/+11):

• Monday – Friday: 9:00 AM – 6:00 PM AEST/AEDT
• Saturday – Sunday: Closed (email monitored for urgent matters)
• Australian Public Holidays: Closed

Communications received outside office hours will be responded to on the next business day. Urgent institutional partner matters received via the international hotline will be triaged as soon as practicable.

Expected response times by enquiry category:

• Legal & Governance — Within 3 business days. Complex regulatory enquiries may require additional time for review.
• Tech Integration — Within 1 business day. API and widget integration issues are prioritised.
• International Hotline — Same-day response during office hours for urgent institutional partner communications.
• General Enquiries — Within 2 business days.

These response times are indicative and not guaranteed. Factors such as enquiry complexity, volume, and public holidays may affect actual response times.

TRADEPRESS serves institutional partners and Users globally. The following support arrangements apply for international Users:

• Phone support — The international hotline (+61 452 091 683) is available during Australian business hours. International call rates may apply.
• Email support — Email is the preferred channel for international Users. Both contact addresses are monitored globally.
• Time zone awareness — When contacting TRADEPRESS, please indicate your time zone to facilitate scheduling of any follow-up communications.
• Language — All communications are conducted in English. Users requiring assistance in another language should engage their own interpreter.

Does TRADEPRESS hold my funds?
No. TRADEPRESS is a non-custodial platform. It does not hold, manage, or clear client funds at any point. All capital flows directly between you and the licensed third-party institution. See our Non-Custodial Declaration.

Is TRADEPRESS a licensed financial services provider?
No. TRADEPRESS is registered as a business name in Australia under ABN 89 383 449 985. It does not hold an Australian Financial Services Licence (AFSL) or any other financial services licence. See our Regulatory Disclaimer.

Can TRADEPRESS help me choose a broker or wealth manager?
TRADEPRESS routes data to licensed third-party institutions, but does not provide financial advice or recommendations. You must conduct your own independent due diligence before engaging with any institution.

How do I integrate the TRADEPRESS widgets on my website?
Visit the Widget Hub in the Trading Toolkit for embed codes and integration instructions. For technical support, contact [email protected].

How do I report a security vulnerability?
Please report security vulnerabilities to [email protected] with "SECURITY" in the subject line. We take all security reports seriously and will respond within 1 business day.