Privacy
Policy

TRADEPRESS, a business name registered in Australia under ABN 89 383 449 985, proprietor HAI TRUONG QUAN ("we", "us", or "our"), is committed to protecting the privacy of Users of the TRADEPRESS Platform ("Platform").

This Privacy Policy describes how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect the following categories of personal information:

• Contact information — Name, email address, phone number, and company name when you voluntarily submit these through contact forms, enquiry forms, or affiliate registration.
• Usage data — IP address, browser type, device information, pages visited, time spent on the Platform, referring URLs, and interaction data with calculators and tools. This is collected automatically through server logs and analytics.
• Calculator inputs — Values you enter into the Platform's calculators (margin, position size, stop-out, etc.) are processed in real-time in your browser and are not transmitted to or stored on our servers unless you explicitly submit them as part of a support enquiry.
• Communication records — Records of correspondence between you and TRADEPRESS, including emails, support tickets, and form submissions.
• Cookie data — Session identifiers and preference cookies necessary for the Platform's operation. See Section 6 for details.

Information we do NOT collect:

• Bank account numbers, credit card numbers, or payment credentials.
• Trading account login details or API keys for third-party institutions.
• Transaction history, trade records, or portfolio data.
• Sensitive information within the meaning of the Privacy Act (health, race, religion, political opinions, etc.) unless voluntarily disclosed in communication.

We use the personal information we collect for the following primary purposes:

• Platform operation — To provide, maintain, and improve the Platform's tools, calculators, data feeds, and routing functions.
• Communication — To respond to your enquiries, provide support, and send important notices regarding the Platform or these Terms.
• Analytics and improvement — To understand how Users interact with the Platform, identify trends, and improve user experience. Analytics are conducted on an aggregated, de-identified basis where possible.
• Security and fraud prevention — To monitor for unauthorised access, detect and prevent fraud, and protect the Platform and its Users from malicious activity.
• Legal compliance — To comply with applicable Australian laws, respond to lawful requests from regulatory authorities, and cooperate with law enforcement where legally required.
• Affiliate and partner management — To manage relationships with introducing brokers, affiliates, and institutional partners who have registered through the Platform.

We do not use your personal information for direct marketing without your express consent. You may opt out of any marketing communications at any time.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — We may share information with third-party service providers who perform services on our behalf (e.g., web hosting, analytics, email delivery). These providers are contractually bound to protect your information and use it only for the purpose for which it was shared.
• Regulatory authorities — Where required by law, court order, or lawful request from a regulatory authority (e.g., ASIC, AUSTRAC), we may disclose information necessary to comply with the request.
• Law enforcement — Where we believe in good faith that disclosure is necessary to prevent fraud, investigate a security breach, or cooperate with law enforcement in connection with a criminal investigation.
• Business transfers — In the event of a merger, acquisition, or asset sale, information may be transferred as part of the transaction, subject to the same privacy protections.
• With your consent — We may share information with third parties when you have explicitly consented to the sharing.

We do not share your personal information with third-party financial institutions. The Platform's data routing function transmits Canonical Contact Records (cleaned liquidity feed data), not personal information about individual Users.

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, or destruction. These measures include:

• Encryption — Data in transit is encrypted using TLS (Transport Layer Security). Sensitive data at rest is encrypted using industry-standard algorithms.
• Access controls — Access to personal information is restricted to authorised personnel on a need-to-know basis.
• Regular security reviews — We conduct periodic reviews of our security practices and infrastructure.
• Incident response — We maintain an incident response plan to address suspected data breaches. In the event of a notifiable data breach under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

No method of transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining commercially reasonable security measures appropriate to the nature of the information we hold.

The Platform uses cookies and similar tracking technologies for the following purposes:

• Essential cookies — Required for the Platform to function (e.g., session management, navigation). These cannot be disabled.
• Preference cookies — Remember your settings (e.g., tab selection, theme preference).
• Analytics cookies — Help us understand how the Platform is used, so we can improve it. These may be disabled without affecting Platform functionality.

Third-party content embedded on the Platform (e.g., CDN-hosted fonts, JavaScript libraries) may set cookies governed by the respective third party's privacy policy.

You can control cookies through your browser settings. Disabling all cookies may affect some Platform functionality.

Under the Privacy Act 1988 (Cth) and the APPs, you have the following rights regarding your personal information:

• Access — You may request access to the personal information we hold about you. We will provide access within a reasonable time, subject to any exceptions under the Privacy Act.
• Correction — You may request that we correct any inaccurate, incomplete, or out-of-date personal information.
• Deletion — You may request that we delete your personal information, subject to our data retention obligations under applicable law.
• Opt-out — You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
• Complaint — If you believe we have breached the Privacy Act, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). We will first attempt to resolve your complaint internally.

To exercise any of these rights, please contact us using the details in Section 12 below.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specific retention periods:

• Contact and enquiry data — Retained for 2 years after last interaction, then deleted.
• Usage and analytics data — Aggregated data retained indefinitely; individual session data retained for 90 days.
• Communication records — Retained for 7 years to meet potential legal and regulatory requirements.
• Affiliate and partner data — Retained for the duration of the partnership plus 2 years.

When personal information is no longer required, it is securely destroyed or permanently de-identified.

TRADEPRESS is operated from Australia. However, some of our service providers (e.g., web hosting, CDN, email delivery) may be located in other countries. When personal information is transferred to a service provider outside Australia, we take reasonable steps to ensure that:

• The recipient is bound by contractual obligations to protect the information to a standard substantially similar to the APPs.
• The transfer is necessary for the provision of the Platform's services.
• The recipient does not use the information for any purpose other than the one for which it was shared.

Users who are located outside Australia should be aware that their information may be processed in Australia, and that Australian privacy law (not their local privacy law) will apply to that processing.

The Platform is not directed at, and is not intended for use by, individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information as soon as practicable.

Parents or guardians who believe their child has provided information to the Platform should contact us so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

If we make material changes that affect how we use previously collected personal information, we will provide notice on the Platform or by email to Users who have provided their email address.

This Privacy Policy is governed by the laws of New South Wales, Australia, and the Commonwealth of Australia. It is read in conjunction with the Terms of Service, Non-Custodial Declaration, and Regulatory Disclaimer.

For privacy enquiries, requests to access or correct your personal information, or to lodge a privacy complaint, please contact:

• Legal & Governance: [email protected]
• Tech Integration: [email protected]
• Telephone: +61 452 091 683
• Address: 255 Sydenham Rd, Marrickville, NSW 2204, Australia

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.